We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), birthday, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiry date. Please note you may be transferred to a third party service provider’s website in order to submit this information.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.
To protect your personal information, users registering at this Site must also enter a user name and password.
Use of Personally Identifiable Information by VIVI Cosmetics Online
We strive to provide you with a full range of personalized skincare and cosmetic products and services designed to meet your unique cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below:
- Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the VIVI Cosmetics UK Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the VIVI Cosmetics UK Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
- Opt-In Communications
In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the VIVI Cosmetics UK Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetics tips or promotions (“Opt-In Communications”). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so. If you do opt-in (or if you do not opt-out when placing an order) and later decide that you would no longer like to receive these communications, see Section 13 (Choice/Opt-Out) below.
Use of Personally Identifiable Information by VIVI Cosmetics
No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
- Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
- Service Providers
Transfer of Data to Other Countries
Cookies, IP Addresses, Pixel Tags & Tracking Technology
A cookie is a piece of data that enables us to track and target your preferences. We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user and personalize your experience and your use of our VIVI Cosmetics UK Site. The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. We may use flash cookies to personalize your experience. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the VIVI Cosmetics UK Site, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the VIVI Cosmetics UK Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this VIVI Cosmetics UK Site or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our VIVI Cosmetics UK Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
We are continuously working to make your experience on our VIVI Cosmetics UK Site better. To this end, we have retained, Google analytics, to assist us in better understanding your use of our VIVI Cosmetics UK Site. Google Analytics will place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our VIVI Cosmetics UK Site
Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also Section (“Transfer of Data to Other Countries”).
Age under 18
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult.
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the EU. See also Section 6. If you have any questions about security at the VIVI Cosmetics UK Site, you can email us by clicking here.
Accuracy of and Updating Your Information
We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us. If you are a registered user, you can also review, change or correct your personal information at any time by clicking here.
Notification of Changes
We have taken great measures to ensure that your visit to our VIVI Cosmetics UK Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email.